Privacy Policy

for Payment Gateway Services

Effective Date: 04-11-2024

Welcome to Blue Whale Solutions (SMC-Private) Limited (“we,” “us,” or “our”). We are committed to safeguarding your privacy and maintaining the confidentiality, integrity, and security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our platform, products, or services.

Personal Information We Collect

When you visit Blue Whale Solutions, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.
Additionally, as you browse our platform or website, we collect information about the pages or products you view, the websites or search terms that referred you to us, and how you interact with our site.
We refer to this automatically collected data as “Device Information.”

We may also collect personal data that you voluntarily provide to us — such as your name, address, contact number, and payment information — during registration, onboarding, or payment processing, in order to fulfill our agreement and provide our services.

Why We Process Your Data

Our top priority is customer data security. Therefore, we process only the minimal user data necessary to operate and maintain our website and payment gateway services.

Automatically collected data is used solely to:

Identify potential cases of misuse or fraudulent activity.
Improve performance and user experience.
Generate statistical insights regarding website usage (without identifying any specific individual).

You may visit our website without revealing your identity. However, certain features — such as account creation, merchant onboarding, newsletter subscriptions, or contact forms — require you to provide personal information.

If you choose not to share your data, some features may not be accessible (for example, direct contact via the website or receiving updates).

Users who are uncertain about which information is mandatory may contact us at info@bluewhalesolutions.online for clarification.

Your Rights

If you are a European resident, you have the following rights regarding your personal data:

The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights related to automated decision-making and profiling

If you wish to exercise any of these rights, please contact us using the details provided below.

We process personal information as required to fulfill contracts, process payments, and pursue legitimate business interests.
Please note that your data may be transferred outside of Europe, including to Pakistan, Canada, and the United States, where privacy laws may differ.

Links to Other Websites

Our website may contain links to third-party websites not owned or controlled by Blue Whale Solutions.
We are not responsible for the privacy practices or content of these external websites.
We strongly advise reviewing the privacy policies of any third-party sites you visit.

Information Security

We store and secure personal information on protected servers located in controlled environments, safeguarded from unauthorized access, disclosure, alteration, or destruction.

We maintain reasonable administrative, technical, and physical safeguards to protect your data.
However, please note that no internet or wireless data transmission can be guaranteed 100% secure, and we cannot ensure or warrant the absolute security of any information you transmit to us.

Legal Disclosure

We may disclose information we collect, use, or receive when required or permitted by law — such as to comply with a subpoena, legal process, or government request — or when we believe in good faith that disclosure is necessary to:

Protect our rights or property;
Ensure user or public safety;
Prevent fraud or illegal activities;
Comply with applicable laws and regulations.

Contact Information

For any questions, concerns, or privacy-related requests, please contact us:

Email: info@bluewhalesolutions.online
Phone: 0322-5712905
Address: Office No. 7, 1st Floor, Eman Shopping Mall, Khwazakhila, Swat, Pakistan